Job Details
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Job Description
- Act as a front-line interface with customers of Vodafone UK Customers.
- Role involves responding to customers over the phone and resolving their inquiries.
- The main purpose is to facilitate and provide a Vodafone global customer service standard
- Own and manage the client relationship: resolving calls efficiently and effectively.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
Details:
- Fixed Shift 09 am Till 6 PM
- Fixed Weekends Saturday and Sunday
- Work Location 6th of October
- Transportation-VPN and Meal allowance are provided .
- Salary 3800 NET
Job Requirements
- Fluent English (Spoken & Written)
- Be proactive in regards to the improvement of processes and procedures.
- Attendance and punctuality.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on shift basis (no shifts after midnight )
- Proficiency in using MS Office application
- Teamwork spirit.
- Flexibility.
- Attendance and punctuality.