Collaboration Engineer

e-finance - Smart Village, Giza

18
Applicants for
1 open position
10
Seen
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Work Responsibility:

  • Ensure stable and reliable Operation for internal cloud
  • Day-to-day performance monitoring.
  • Troubleshooting and fault analysis and repair.
  • Trouble ticket generation, response and escalations.
  • Standard changes implementation via our change control systems and processes.
  • Administration for Management applications for health monitor and archive configuration.
  • Participate in a 24x7 call-out rota.
  • Ticket and standard changes response for customer with valid support contract
  • Technical administration and troubleshooting for Cisco collaboration solutions including (Collaboration End Points, Call Manager, Unity, IP Fax Solution , Video Solution , Jabber IM& presence , Express Way (MRA & Jabber Guest) , Webex , Prime Management, Voice Gateways and PRIs
  • Technical administration and troubleshooting for Cisco Contact center solutions including different channels (IVR and scripting, Email, Social Minor (Live Chat, Social Media) ,Fax , Video with remote support ) and quality tools (CUIC, AQM , Voice and Screen recording , WFM)
Job Requirements

Qualifications:

  • Bachelor's degree in communication / computer engineering
  • 1-3 years working experience in a similar environment
  • Experience in UCCX is a must
  • CCNP collaboration - ITIL Foundational are a must
  • Experience in contact center operation is a plus
  • UCCX scripting is a plus
About this Company

e-finance provides state of the art Electronic Payment Solutions and Business Integration & Optimization services to the government and financial sectors in a secure environment according to the international security standards.

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