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Job Description
Job Summary:
Responsible for handling front office reception and administration duties, including greeting clients, answering phones, handling inquiries, organizing patients charts, scheduling patient appointments, ordering supplies for the office (training will be provided)
Main Job Tasks, Duties and Responsibilities
- Greet patients
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Move patients through appointments as scheduled
- Enter all relevant patient information into data system
- Answer and manage incoming calls
- Schedule patient appointments
- Confirm upcoming appointments and recalls according to office protocol
- Check daily appointment schedule
- Arrange patient charts for next day appointments
- Dispatch lab work appropriately
- Collect and receipt payments from patients at time of treatment
- Prepare and mail billing statements
- Prepare claim forms for dental insurance
- Arrange supporting documents for insurance claims
- Monitor and maintain inventory of dental office supplies
- Update patient education materials
- Maintain a professional reception area
- Safeguard patient privacy and confidentiality
Job Requirements
- Female.
- Good Command of English.
- Presentable.
- Preferably a maadi resident.
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
