Call Center Team Leader - Travel

Tourto - Maadi, Cairo

140
Applicants for
5 open positions
136
Seen
1
Shortlisted
114
Rejected
Experience Needed:
More than 2 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
5 open positions
About the Job
  • Manage escalation
  • Review Air ticket & Hotel reservation issues
  • Handle special requests
  • Handle VIP request
  • Daily game plan review and update
  • Monitoring team performance
  • Team Motivation
  • Develop action plans for his team
  • Team member coaching
  • Team debriefing
  • Hold one to one with his team
  • End of month performance review for his team member
  • At least one team meeting with his team per month
  • Team performance reports
  • Team Gaps analysis
  • 4 call monitoring / agent / month
  • A minimum of 6 hours of calls handling per month
  • Support the team during the rush hours
  • Monthly develop a team performance review/presentation
  • Perform tasks assigned to him by the management
  • Is held accountable for his team KPIs
  • Review team attendance
  • Floor handling
Job Requirements
  • Minimum 2 years in the travel industry is a must.
  • Bachelor degree in any related field.
  • Previous Experience in the online travel agency is a must.
  • Excellent knowledge of Amadeus, Sabre is a must.
  • Fluent in English is a must.
  • Previous Experience in the call center is a plus.
  • Knowledge of Tourism Terminologies.
  • Solid knowledge of Aviation & hotel industry.
  • Maximum age 32.