HR. Business Partner

Sykes Enterprises - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Is an active Business partner to her/his departments and guides and advises, on request or pro-actively, on personnel or HR related topics.
  • Thinks along with the Operational management and delivers effective and pragmatic HR added value in the attempt to make things easier, not more complicated.
  • Supports her/his department answers questions of management and employees with regard to employment procedures including;
  • Absence Management
  • Performance Management
  • Discipline and Grievance issues
  • Recruitment and Selection
  • Employee Legislation
  • Employee Relations
  • Human Resource Planning
  • Human Resource Policies and Procedures
  • Compensations & Benefits
  • Functions as gatekeeper of (legal) processes.
  • Takes appropriate action when procedures are not followed.
  • Attends weekly/monthly operations meeting with designated Operations teams and provides support on HR related issues.
  • Participates actively in Operational events such as MBR’s, QBR’s.
  • Will deliver the Induction presentation day; Sykes’ HR induction for new hires.
  • Is the record keeper regarding HR relevant data such as attrition, absence& sickness.
  • Analyses HR data tracking trends and connecting with relevant parties for action planning.
  • Aligns actions and output with HR colleagues, making sure the HR department functions as 1 team instead of different individuals.
  • Update and maintain HR Information Systems and administers official paperwork such as contracts and documents, tracking and ensuring completion and filed in the employee personnel file.
  • Is able to lead investigations and judges objectively.
  • Participates in HR projects such as GESS, Retention projects and contributes actively enhancing customer satisfaction and reducing attrition.
  • Controls the annual review process of employees of his/her department, sets up necessary sheets, sends the guidelines to management, keeps track of whole process and follows up with management where necessary.
  • Follow up absenteeism and all the HR related information
  • Composes professional correspondence and necessary paperwork in correct English
Job Requirements
  • Fluent English – As we have foreigners and s/he need to be able to communicate verbally and written in clear professional English.
  • HR Generalist Experience is a must: 3-5 years – meaning must have worked in all branches of Human Resources.
  • Post Graduate Studies in HR is highly preferred.
  • Call Center experience is a plus
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

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