Fleet Quality Specialist

Swvl - Maadi, Cairo

86
Applicants for
7 open positions
64
Seen
1
Shortlisted
24
Rejected
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Shift Based
Salary:
Confidential
Languages:
English
Vacancies:
7 open positions
About the Job
  • Hold a quality shift.
  • Applying all deductions' and Bonuses' Policies.
  • Responsible for on-time ride quality during his shift.
  • Preparing and reviewing Captain Absence and Captains Behavior Sheets.
  • Reporting Drivers Behavior to captain support, training and supply teams.
  • Reporting Drivers Deductions to Captain support team.
  • Reporting Dashboard and Captain App issue to the tech team.
  • Prepare all required reports related to Captains and rides.
  • Monitor all received tickets on all channels and take actions accordingly
  • Monitor rides status and makes sure all rides will start on time.
  • Assigning backup vans and handling their positioning around the city.
  • Building a strong relationship with captains and boost their loyalty to Swvl.
Job Requirements
  • Very good communication skills.
  • Team Work.
  • Problem Solving.
  • Attention to details.
  • Functional skills.
  • Organized and systematic.
  • Strong English writing and speaking skills
About this Company

Swvl is a revolutionary idea that was born from passion, loyalty and persistence to face all challenges on the table, swvl is not just a mean to facilitate commuting, but a hunger to strive for solutions, encourage the contribution of youth in innovation and inspire change.

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