System Engineer

URANIUM - Maadi, Cairo

87
Applicants for
1 open position
2
Seen
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, Annual based on performance
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
Gender:
Males Only
Travel Frequency:
Up to 50% travel
About the Job

Tasks and Responsibilities

  • Administration, basic maintenance, management of the Back-Office infrastructure services on premises and remote sites.
  • Receiving customers’ technical escalations over phone, e-mail, ticketing application or personally, according to URANIUM’s rules of engagement.
  • Acting as a first level of support to URANIUM customers that he’s responsible for as per the Unit Manager determination and/or as per assigned to him.
  • Ongoing proactive system monitoring, fault resolution, system upgrades, administration & maintenance, data security, capacity management, operating system patching and backup management /system recovery.
  • Ongoing administration, support and maintenance of client services including active directory, network file & print services, email services, application services, remote access and access authentication services as well as System Center Family.
  • Assess the risk and impact of highlighted system vulnerabilities, develop and implement a remediation plan with the guidance and approval of the department manager.
  • Produce system performance/capacity statistics, diagnostic information as well as site “as built” documentation for the supported infrastructure.
  • Provide assistance with the planning, coordination and delivery of identified IT projects.
  • Liaise with external service support organizations as required.
  • Adhere to all documented standards, policies and processes
  • Adhere to the IT Change Management process.
Job Requirements

Technical Qualifications :

  • A solid & strong knowledge and awareness with core infrastructure services (Active Directory, DNS and DHCP).
  • Good knowledge of networking fundamentals, and basic troubleshooting of communication problem of wire/wireless devices.
  • Good experience in administration and configuration of following products and technologies:
  • Microsoft Active directory infrastructure.
  • Microsoft SQL server
  • Symantec Endpoint Protection (SEP).
  • Symantec Backup Exec.
  • Microsoft System Center Family
  • VMware vSphere 5 & 6.
  • Microsoft WSUS
  • HP servers.
  • Microsoft IIS.

Certificates:·

  • University degree is a requirement.
  • Relevant IT certificates will be a good plus.
  • Microsoft certificate MCSA
  • Another relevant certificate is plus.

Skills:

  • Very good communication and customer handling skills is a must.
  • Reporting & Documentation skills is mandatory.
  • Good adherence to company policies and procedures.
  • Highly organized, works well in a team based environment.
  • Ability to balance a number of conflicting priorities and make decisions.
  • Must be able to maintain focus whilst under pressure.
  • Good linguistic skills in both Arabic & English, verbal, reading and writing.
  • Strong analytical skills.
  • Delivery and quality focused.
  • Customer service oriented.
  • Ability to identify/analyses technical issues and develop solutions.
About this Company

URANIUM is a professional and a specialized Information and Communication Technology Services Provider that was founded based on a true awareness of its mission. URANIUM sets an eye on its business objectives while the other eye is set on its customers’ business objectives,... (More)

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