Hosting Service Delivery Manager

Raya Contact Center - Maadi, Cairo

77
Applicants for
1 open position
74
Seen
10
Shortlisted
53
Rejected
Experience Needed:
More than 8 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Manages the delivery of contracted outsourced services for HROs/ Hosting accounts including (as contracted) facility updates, capacity and seating plan, information technology infrastructure, recruitment, and payroll.
  • Builds and maintains strong client relationship keeping a running client engagement activities; meetings, calibrations and sharing client feedbacks and releasing business growth opportunities
  • Acts as Primary point of contact regarding overall and day to day service delivery for client issues, escalations, and complaints.
  • Resolves daily issues of a complex scope that impact the business and overall business objectives.
  • Ensures on time and accuracy of submitting financial transactions (Invoices/ PRs/ POs...Etc.) and maintains a positive GP and revenue on accounts levels.
  • Liaison with concerned teams/support teams to ensure smooth and immediate response and communication as needed to enhance service delivery
  • Ensure appropriate metrics and trends are collected, analyzed and delivered to management to ensure continuous improvement of service delivery.
Job Requirements
  • University graduate with a Bachelor degree in business Administration or equivalent.
  • HR knowledge is a plus.
  • Minimum of 8 years in Operations and client management field.
  • Proficiency in Arabic & English Languages.
  • Strong communication skills.
  • Strong client management skills.
  • Strong planning and organizing skills.
  • Attentive to details and result oriented.
  • Strong level of negotiation and resourcefulness.
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

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