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Job Description
- Manages the delivery of contracted outsourced services for HROs/ Hosting accounts including (as contracted) facility updates, capacity and seating plan, information technology infrastructure, recruitment, and payroll.
- Builds and maintains strong client relationship keeping a running client engagement activities; meetings, calibrations and sharing client feedbacks and releasing business growth opportunities
- Acts as Primary point of contact regarding overall and day to day service delivery for client issues, escalations, and complaints.
- Resolves daily issues of a complex scope that impact the business and overall business objectives.
- Ensures on time and accuracy of submitting financial transactions (Invoices/ PRs/ POs...Etc.) and maintains a positive GP and revenue on accounts levels.
- Liaison with concerned teams/support teams to ensure smooth and immediate response and communication as needed to enhance service delivery
- Ensure appropriate metrics and trends are collected, analyzed and delivered to management to ensure continuous improvement of service delivery.
Job Requirements
- University graduate with a Bachelor degree in business Administration or equivalent.
- HR knowledge is a plus.
- Minimum of 8 years in Operations and client management field.
- Proficiency in Arabic & English Languages.
- Strong communication skills.
- Strong client management skills.
- Strong planning and organizing skills.
- Attentive to details and result oriented.
- Strong level of negotiation and resourcefulness.
