Senior Customer Care and Quality Specialist

Harvest British College - Cairo

Applicants for
2 open positions
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
About the Job
  • Ensuring that Harvest Operating cycle is on the right track and working as effectively as possible with
  • Ensuring the delivery of instructions and policy
  • Ensuring the process of following up with the customers is going on
  • Ensuring that customers’ needs and requirements are met and build good customers’ relations
  • Dealing with customers’ complaints and investigating in it to improve customers’ satisfaction.
  • Handling & Analyzing the complaints process with its feedback
  • Tracking the escalation process to ensure the best result
  • Tracking & Analyzing the status of current and new customers.
  • Tracking cycles violations and provide it with the needed actions for better progress
  • Coordinating Customers/Employees requirements between departments.
  • Monitoring employees tasks, responsibilities and performance
  • Working on company's quality procedures and standards
Job Requirements
  • Bachelor’s Degree
  • English Fluency
  • MS Office, Details-Oriented, Results-Oriented, Multitasking , Highly Organized
  • Owns a Car
  • Excellent organizational skills
  • Customer Service Skills
  • Details-Oriented
  • Problem Solving Skills
  • Analytical skills
  • Planning Skills
  • Management Skills
About this Company

Harvest British College for English language training along with the phenomenal department of the American Accent. Harvest British College is a training corporate registered at the General Authority for Investment and Free Zone as a Limited Liability Company, LLC. Harvest is... (More)

Industry: Education
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