Field Based Account Manager - B2C

Shell - New Cairo, Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Job Purpose:

  • To deliver top line growth by selling Shell CVPs to preferred Automotive/Transport OEM’s & FWS sectors
  • To manage all customers in the area of responsibility by adding value to their businesses with a partnership and process driven approach, by creating cross-functional business linkages with them, and by making them considering Shell as their preferred business partner


  • Carry out negotiations with customers, preparing quotations and proposals and agree on all operational requirements including price, contract, payment terms and services.
  • Identification and development of new business opportunities using SPANCOP tool.
  • Ensure all Customers have appropriate and legal contracts and monitor resources allocation and performance against terms and conditions as per the Sales Contract Management process
  • Financial performance indicators: Volume, C3 and Overdue/DSO.
  • Follow Sales 1st behaviors and abide to all Sales1st tools
  • Sales Productivity performance indicators: Key Account Plan quality, POPSA/Call reports quality, SPANCOP Pipeline Strength, Target Delivered, Hit Rate, Cycle Time, Customer Churn
  • Develop offers focused on fulfilling agreed needs with the customer, while maximizing value for Shell and leveraging differentiating elements of Shell CVPs
  • Be responsible and proactive in HSSE issues that affect the individual, the office/field environment and Customers.
  • Develop and maintain good working relationships with all Support Functions to assist sales in resolving complex issues and improve Customer satisfaction.
  • Link business plans to external alignment and shared vision.
  • Proactively manage customer payments to deliver overdue less sales performance and to decrease DSOs sustainable.
  • Manage & develop long-term relationships with Key OEM and FWSs customers in the Automotive/Transport sectors at a senior level, coordinating the activities of all other CSM (Customer Service Management) & CRM (Customer Relationship Management) activities supporting these accounts.
  • Accountable to assist to grow incremental C3 through few existing & mainly new customers, converting prospects into active business & achieving sales targets, whilst ensuring customer satisfaction,
  • Conduct business review meetings with customers to ensure alignment with their key performance indicators and reassess opportunities for business development.
  • Actively seek opportunities to increase the value of new and existing Shell customers through a deep understanding of the Customer's business needs and careful planning of cross range and up selling.
  • Manages and reviews a contact strategy for customer organizations – increasing from a transactional level to the partner of choice
  • Defines key account strategies to address customer needs and translates them into individual and team action plans and tactics
About this Company

Shell arrived in Egypt in 1911 to operate two concessions in Gemsa and Hurghada. The upstream business was managed by the Anglo Egyptian Oil Company (a joint venture between Shell and British Petroleum), while Shell Company of Egypt dominated all downstream distribution business in Egypt.

Industry: Oil and Gas
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