Customer Service Representative

Cow Gifts - New Cairo, Cairo

103
Applicants for
1 open position
100
Seen
36
Shortlisted
8
Rejected
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Deliberate planning and goal setting
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
  • Plans and conducts public relations program designed to create and maintain favorable public image for employer or client: Plans and directs development and communication of information designed to keep public informed of employer's programs, accomplishments, or point of view.
  • Arranges for public relations efforts in order to meet needs, objectives, and policies of individual, special interest group, business concern, nonprofit organization, or governmental agency, serving as in-house staff member or as outside consultant.
  • Prepares and distributes fact sheets, news releases, photographs, scripts, motion pictures, or tape recordings to media representatives and other persons who may be interested in learning about or publicizing employer's activities or message. Purchases advertising space and time as required.
  • Arranges for and conducts public-contact programs designed to meet employer's objectives, utilizing knowledge of changing attitudes and opinions of consumers, clients, employees, or other interest groups.
  • Promotes goodwill through such publicity efforts as speeches, exhibits and question/answer sessions.
  • Represents employer during community projects and at public, social, and business gatherings.
  • May research data, create ideas, write copy, lay out artwork, contact media representatives, or represent employer directly before general public.
  • May develop special projects such as campaign fund raisers or public awareness about political issues.
  • -May direct activities of subordinates.
  • May confer with production and support personnel to coordinate production of television advertisements and on-air promotions.
  • May prepare press releases and fact sheets, and compose letters, using computer.
  • May disseminate facts and information about organization's activities or governmental agency's programs to general public and be known as Public Information Officer.
Job Requirements
  • Bachelor degree
  • 3 years experience
  • Proficiency in Microsoft Office (Excel, Outlook, Word, and Power Point)
  • Excellent English language skills.
About this Company

COW has been in the gift business since Feb 2004. The idea started on a mid October day in 2003 when we thought of the idea of opening a gift shop in Nasr City, Cairo with the idea of selling and wrapping gifts. We've been wrapping everything since then including real ostrich... (More)

Industry: Retail
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