Customer Service Representative

MPIS - New Cairo, Cairo

313
Applicants for
3 open positions
287
Seen
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time Part Time
Salary:
3,000 to 5,000 EGP per month
Languages:
Arabic, English
Vacancies:
3 open positions
About the Job

MPIS Egypt (5th settlement) is looking for customer service (call center -back office) for food application

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Average package 3000 LE to 5000 LE

Job Requirements

Requirements

  • Experience 1 year
  • Arabic (fluent)
  • English (good)
  • Excellent communication skills
  • Graduated
  • Ready for (full time part-time)