Job Details
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Job Description
- Serve as the lead point of contact for all customer account management matters;
- Build and maintain strong, long-lasting client relationships;
- Develop new business with existing clients and/or identify areas of improvement;
- Prepare reports on account status;
- Assist with challenging client requests or issue escalations as needed.
Job Requirements
- Excellent command of written and spoken English;
- Excellent team work spirit, good communication and presentation skills;
- Patience, responsible, strong ability to execute the policy and resist compression;
- Experience in Internet, E-commerce, Event Planning or PR Industry is preferred;
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role;
- Solid experience with MS Office (particularly MS Excel);
- Experience delivering client-focused solutions to customer needs;
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
- Excellent listening, negotiation and presentation abilities;
- BA/BS degree in Business Administration, Sales or relevant field.
