Operations Manager / E-Commerce
Zocer -
Haram, GizaPosted 5 years ago27Applicants for1 open position
- 8Viewed
- 4In Consideration
- 2Not Selected
Job Details
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Job Description
- Manage VB Shop Executives while reporting into the Senior E-Commerce Operations Manager to ensure that all activities (Sales, Merchandising, Customer Service, Shop Management, Finance, Stock, and Warehouse Fulfillment) are performed accurately, to a high standard and in a timely manner whilst maximizing sales and profit.
- Support the Executives in achieving their objectives, PDPs and the growth of their assigned shops.
- Manage Executive workflow processes, monitoring progress on specific tasks and reallocating work as appropriate. Provide resolution to operational problems whilst adhering to corporate competencies.
- Contribute insights into the strategic direction of the Retail department based on the understanding of complex e-commerce processes.
Job Requirements
- Experience in a fast paced sales environment driving performance to reach targets with a focus on conversion
- Significant experience in servicing customer queries in both an online & offline environment
- Experience of E-commerce merchandising best practice, with an understanding of user behavior
- Experience of stock management and financial procedures
- High standard of written and spoken English
- Proven experience in an E-commerce role with
- exposure to the operational element
- Experience in managing a team
- Ability to effectively coach colleagues and Communicate with senior management
- Strong negotiation and communication skills
- Proven experience of a sales environment with the ability to proactively sell to anonline/telephone audience.
- Experience of incentive's and motivating a sales focused team
- Understanding of E-commerce fulfillment process
- and how to achieve cost-effective business solutions while maintaining high levels of customer satisfaction
- Ability to take the initiative
- Ability to build external and internal relationships and partnerships
- Exhibits professionalism
- Ability to plan, prioritize and manage multiple
- tasks and deliver to tight deadlines
- Problem-solving ability
- Generates new ideas
- Emotionally intelligent
- Prepared to challenge and be challenged
- Accountable and responsible
- Communicates effectively to all levels of the organization
- Listens and hears accurately
- Excellent organizational skills
- Able to work on own initiative
- Excellent Microsoft Office proficiency
- Willingness to learn new skills
