IT Specialist

LC Waikiki - Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
English, Turkish
1 open position
About the Job
  • Maintain and support point of sale and back office systems
  • Support new store openings, functionality enhancements and upgrades
  • Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
  • Provide first level support to customers’ requests
  • Perform diagnostics of customer issues
  • Resolve customer issues by troubleshooting over the phone with customer contacts
  • Refer customer issues to upper level support when necessary
  • On site diagnose, repair and upgrade hardware or software as necessary
  • Ensure accurate documentation of all calls handled
  • Perform follow-up call-backs with customers
  • Keep up-to-date on all Service Desk processes and troubleshooting procedures
  • Negotiating with Consultants and Suppliers for Services and IT Equipment
Job Requirements
  • Minimum 3 years of help desk support experience is a must; support experience in POS systems will be a plus
  • Fluent in English (both written and verbal),
  • Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
  • Knowledge on SQL and MS Dynamics NAV and AX applications.
  • Preferable having previous experience in retail sector.
  • Ability to work in a multinational environment
  • Able to travel frequently locally
  • Excellent troubleshooting skills
  • Excellent customer service and interpersonal skills
  • Ability to think logically and work within a team environment
  • Team player and strong in communication
About this Company

LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş.

Today LC Waikiki trades in 800+ stores in 43 countries, with the company’s philosophy that “Everyone... (More)

Industry: Retail
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