Job Details
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Job Description
We're hiring an E-Commerce Customer Service Representative for our Misr Al Gedida office. Our E-Commerce Customer Service Representative will be a key contributor to growing our business and will work very closely with our vendors, sales and product management team.
Responsibilities:
- Assist in the processing of online purchases quickly and while providing superior service to customers.
- Field calls and E-mails of customer inquiries.
- Assist with returns and the RMA process as needed.
- Coordinate with shipping carriers to ensure safe delivery of all packages.
- Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy and knowledge.
- Demonstrate knowledge of computer components to assist customers with technical questions as needed
Job Requirements
Requirements:
- BS/BA degree
- Past working Experience in an Ecommerce company is a plus
- Detail oriented and quick-thinking personality with the ability to work in a fast paced environment.
- Organized and a strong aptitude to follow tasks through to completion.
- Excellent active listening and time management skills with the capability to address difficult situations with patience and professionalism.
- This is an entry level position
- Experience: Minimum 1 year in similar position (2 years preferred)
- Good written and verbal communication skills in English & Arabic
