E-Commerce Customer Service Representative

Confidential Company - Nozha, Cairo

58
Applicants for
1 open position
58
Seen
15
Shortlisted
36
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,500 to 3,000 EGP per month
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

We're hiring an E-Commerce Customer Service Representative for our Misr Al Gedida office. Our E-Commerce Customer Service Representative will be a key contributor to growing our business and will work very closely with our vendors, sales and product management team.

Responsibilities:

  • Assist in the processing of online purchases quickly and while providing superior service to customers.
  • Field calls and E-mails of customer inquiries.
  • Assist with returns and the RMA process as needed.
  • Coordinate with shipping carriers to ensure safe delivery of all packages.
  • Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy and knowledge.
  • Demonstrate knowledge of computer components to assist customers with technical questions as needed
Job Requirements

Requirements:

  • BS/BA degree
  • Past working Experience in an Ecommerce company is a plus
  • Detail oriented and quick-thinking personality with the ability to work in a fast paced environment.
  • Organized and a strong aptitude to follow tasks through to completion.
  • Excellent active listening and time management skills with the capability to address difficult situations with patience and professionalism.
  • This is an entry level position
  • Experience: Minimum 1 year in similar position (2 years preferred)
  • Good written and verbal communication skills in English & Arabic