Customer Service Representative

Progate - Sheraton, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
English, French
1 open position
Females Preferred
About the Job

Main Duties:

  • Answer all clients inquiries & handle their needs, complains & comments through dashboards and social media channels.
  • Submit weekly & monthly reports for continues evaluation on customer’s status when needed.
  • Advise the customer on how to use the website to list a unit (host) or book an accommodation (guest) online.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide relevant feedback to the team.
  • Deal with all clients in a professional, positive & trustworthy manner.
  • Assist in social media campaigns.
  • Manage French content.

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Job Requirements
  • To be excellent in the French language.
  • To be very good at English.
  • To be a graduate.
  • Experience: From 6 months to 2 years.
  • Experience in customer service, social media moderation or as travel agent.
  • Ability to deal with different cultures.
  • Ability to use Marketing Skills.
  • Excellent Communication and presentation skills.
  • Excellent verbal & written skills.
  • Strong Customer Orientation.
  • Strong problem-solving skills.
  • Location: Sheraton Heliopolis, Cairo.
  • Working hours: From 9 to 6 (Friday & Saturday OFF).
About this Company

Progate Development is launching new upcoming mega projects in Cairo and beyond. It is established in 2010. Progate Development has become one of the leading Real Estate developers of premier upscale residential and commercial projects built on prime locations.

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