Job Details
Skills And Tools:
Job Description
We're running an Online Hiring Event this Saturday to hire L2 Customer Support Architects ($60K/yr).
Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.
You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.
Job Requirements
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Bachelor’s degree or equivalent
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Pristine spoken and written English
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+4 years as a front-line agent supporting software products
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Able to solve +15 complex tickets per day
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Can demonstrate an intermediate/advanced understanding of the following:
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Windows or Unix/Linux Server
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Network and Web servers
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Database MS SQL / MySQL / Oracle / PostgreSQL
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Sharepoint
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Active Directory
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Java / JavaScript / CSS / HTML
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AWS
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Docker
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Python
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Ability to learn multiple products across multiple technologies
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Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
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A fast learner, sharp thinker, investigative mind and real dedication to solving customer problems
Bootcamp Program:
To be considered for this position you are required to take part in a mandatory training series and tests included in our 4-week Bootcamp program.
After grading your tests, you will be eligible to take the Bootcamp which is usually held within a week of obtaining your test results. You will be paid the full-time rate for 40 hours per week for four weeks.
Once the Bootcamp tests are complete, we will be able to evaluate you for the position correctly. Bootcamp is a very tough training program, and only an average of 50% of attendees can finish it. Taking the Bootcamp doesn’t guarantee that you will be hired, but it is a requirement as part of the hiring process.
Join our community of remote professionals!
We have over 4,000 Crossover team members and are growing our network around the world.
