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International Customer Care Agent

fetchr
Abbassia, Cairo
Posted 5 years ago
90Applicants for15 open positions
  • 84Viewed
  • 8In Consideration
  • 7Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Requirements

  • Fluency in English is a Must.
  • More than 1 year of experience.
  • Egyptians only.
  • Grads & undergrads with gap year are welcome to apply.

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JobsCustomer Service/SupportInternational Customer Care Agent