Call Center Manager
MIRAD -Ā
Maadi, CairoPosted 6 years ago151Applicants for1 open position
- 0Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Main Job Duties:
- Follow up Inbound centers - receive calls and emails from customers and clients, To answer them requests, orders and complaints
- Follow up outbound centers - contact potential customers and clients with the aim of gathering information And follow up with them .
- Managing the daily running of the call center,effective resource planning and applying call center strategies and operations.
- Doing needs assessments, performance reviews and cost/benefit analyses.
- Setting/meeting performance targets for speed, efficiency, sales and quality.
- Ensuring all relevant communications and data are updated and recorded.
- Advising clients for a apartments and services available.
- Monitoring random calls to improve quality, minimize errors and track operative performance.
- Reviewing the performance of staff, identifying training needs and planning training sessions.
- Recording statistics, user rates and the performance levels of the center.
- preparing reports on these statistics, rates and performance levels
- Handling the most complex customer complaints or enquirers.
- Coaching, motivating and retaining staff
- Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
Job Requirements
- Bachelor Degree
- Excellent interpersonal communication skills (both written and verbal)
- Excellent computer programs.
- Must have the ability to consistently meet deadlines.
- Ability to effectively present information one-on-one and in group settings to customers
- Can work under pressure
- With at least two years experience Manager Call Center in Real Estate.
