Call Center Manager

MIRAD - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 8 years
Career Level:
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
Males Only
About the Job

Main Job Duties:

  • Follow up Inbound centers - receive calls and emails from customers and clients, To answer them requests, orders and complaints
  • Follow up outbound centers - contact potential customers and clients with the aim of gathering information And follow up with them .
  • Managing the daily running of the call center,effective resource planning and applying call center strategies and operations.
  • Doing needs assessments, performance reviews and cost/benefit analyses.
  • Setting/meeting performance targets for speed, efficiency, sales and quality.
  • Ensuring all relevant communications and data are updated and recorded.
  • Advising clients for a apartments and services available.
  • Monitoring random calls to improve quality, minimize errors and track operative performance.
  • Reviewing the performance of staff, identifying training needs and planning training sessions.
  • Recording statistics, user rates and the performance levels of the center.
  • preparing reports on these statistics, rates and performance levels
  • Handling the most complex customer complaints or enquirers.
  • Coaching, motivating and retaining staff
  • Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
Job Requirements
  • Bachelor Degree
  • Excellent interpersonal communication skills (both written and verbal)
  • Excellent computer programs.
  • Must have the ability to consistently meet deadlines.
  • Ability to effectively present information one-on-one and in group settings to customers
  • Can work under pressure
  • With at least two years experience Manager Call Center in Real Estate.
About this Company

MIRAD Owners Real estate Business Started With Developments In Many Real estate Projects in El Me3rag El Maadi and Beverly hills 6 October City
To Professionally and Profitably Provide Real estate Services in a Manner that Shows Comprehensive Knowledge and adjust ability... (More)

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