Advanced Customer Support Engineer – Hyperion

Oracle - Cairo

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Experience Needed:
More than 8 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job


The ACS – Hyperion engineer, will work as a Technical consultant on Oracle Hyperion products suite .

The candidate should have a solid understanding of basic business concepts and practices in the area of Enterprise Performance Management, Budgeting, Planning and Financial Consolidation.

An implementation experience in complex to medium complexity environment is required.

He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

The products suite expected to be covered are EPM Hyperion Essbase, Planning and HFM, FDMEE Applications.


  • Support Oracle Hyperion products and services in line with the contractual agreement
  • Works with support to resolve Customers SRs.
  • Troubleshoots and resolves simple to highly complex technical, performance issues related to EPM Hyperion products.
  • Works with various functions within Oracle to ensure RCA is complete and SLAs are met.
  • Conduct knowledge transfer sessions both within the Oracle team and to end users.
  • Responsible for designing and documenting solutions within own track.
  • Able to configuration EPM Hyperion modules and applications based on functional requirements documents and design documents
  • Brings in best practices by keeping up-to-date with the technology and EPM Hyperion products.
  • Documents the recommended configurations for future use and training.
  • Follows Oracle guidelines and templates relevant to a particular technology stack to produce the necessary assessments and project documents
  • Responsible for designing and documenting solutions within own track.
Job Requirements

Technical Qualifications

  • At least 5-8 years of experience working with Essbase, Hyperion planning, HFM, FDMEE systems as a technical analyst.
  • 3+ years of experience and good knowledge in designing, building, optimizing, integrating and automating EPM solutions working on different Oracle EPM applications.
  • Advanced Knowledge of Essbase tools (ESSCMD, MAXL, MDX, Calculation Scripts, and Rules).
  • Expert knowledge of Hyperion Planning (business rules, integration, etc.)
  • Working experience with Planning Budgeting, Workforce, OPEX and CAPEX.
  • Good working experience with HFM and FDMEE installation, configuration, support and performance troubleshooting and tuning issues.
  • Familiar with the functionality of ODI, EPM Automate, and other ETL tools.
  • Knowledge of other Oracle Hyperion integration tools like DRM is an advantage.
  • Advanced knowledge of relational databases Oracle, SQL server and data modeling.
  • Experience in developing automation Scripts (shell, batch) preferred.
  • Good working experience in SmartView, MS Office Suite.
  • Should have worked on Windows Server /UNIX/Linux Operating System.
  • Knowledge of other Oracle Hyperion integration tools like DRM is an advantage.
  • Knowledge on Weblogic Server and Oracle Database would be an added advantage.
  • Working on EPM Hyperion CLOUD SaaS PBCS, EPBCS, and FCCS is an added advantage.
  • Functional experience with Hyperion, ERP systems, SQL, Oand related products is an added advantage.
  • Experience and good understanding of Finance, Accounting, Budgeting and Forecasting processes, GL systems, consolidation and reporting is a plus.

Other Qualifications:

  • Strong English written/verbal communications
  • Self-motivated individual who works well in a team environment.
  • Willing to work in shifts & weekends as required.
  • Willing to travel in the region (MEA) and work out of client locations.
  • Willing to provide on-call support on a 24/7 basis when needed.
  • Experience in working as part of Global/ Matrixed/ Remote teams.
  • Self-driven, ability to work under minimal supervision.
  • Excellent Analytical skills.


  • 8 years+ of overall experience in relevant functional roles.

Working Conditions:

  • Travel: Yes, 50+ % of the Time
  • Job Type: Regular Employee Hire
About this Company

With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service.

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