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French Technical Support Consultant / Alexandria

Sutherland
Alexandria, Egypt
Posted 5 years ago
15Applicants for10 open positions
  • 13Viewed
  • 0In Consideration
  • 13Not Selected
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Job Details

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Job Description

Technical Support Agents Required for a Canadian Telecom Account in Sutherland.

Provide support service to Users such as but not limited to the following:

  • Managing the ODCC platform (Virtual call center) for many companies that use the system
    • Troubleshoot system errors
    • Discover solutions and workarounds for the customers’ requests
    • Troubleshoot Microsoft Office 365 exchange admin center
    • Support clients to be able to handle their ODCC inquiries and specific configuration
    • Escalate to vendors and manage calls between vendors and customers
    • Follow up with the vendors on daily basis to get an update
    • Attend weekly/biweekly vendors’ calls
    • Send communications/maintenance notes to the customers when applicable
    • Assisting and guiding customers with configuration request
    • Performing the necessary troubleshooting over the phone
    • Extracting and analyzing customers’ call center reports
    • Responsible for referring the issue to the suitable Bell department
    • Generating daily reports for the incidents
    • Providing L0, L1 & L2 service to all customers

Job Requirements

  • Fluent in French and very good English level.
  • Technical background (is a must).
  • Office 365 knowledge.
  • Flexible to work on rotational shifts basis.
  • University Graduate is a MUST.
  • MS Office Applications
  • Alexandria resident is a MUST.

Offered Package & Working Conditions:

  • Very attractive package.
  • Private Medical Insurance.
  • Social Insurance.
  • A door to door transportation for all the night and overnight shifts.
  • Professional training under the supervision of certified trainers.
  • 9 working hours including 1-hour Break (rotational).
  • 2 Days off per week (rotational).

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