Help Desk Support

Emeco Travel - Cairo

146
Applicants for
1 open position
14
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
Gender:
Males Only
About the Job

Job Description

  • Installing and configuring computer systems
  • Monitoring and maintaining computer systems and networks
  • Talking staff / clients through a series of actions - either face-to-face or over the telephone
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Finding solutions for OS problems
  • Replacing parts as required
  • Providing support documentation, including procedural documentation
  • Following diagrams and written instructions to repair a fault or set up a system
  • Running network applications to support system and users
  • Supporting new applications
  • Setting up new users
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritizing and managing several open cases at one time
  • Rapidly establishing a good working relationship with strangers in their premises to make necessary repairs (contract businesses)
Job Requirements

Qualifications

  • University Graduated
  • Very Good English
  • Years of experience: Fresh
  • Field of experience: IT
  • Male
  • Hard Worker
  • High IQICDL is preferred
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