Job Details
Skills And Tools:
Job Description
We are looking for an experienced and entrepreneurial Manager, Vendor Management to help create a best-in-class experience for the Machinery & Industrial Spare Parts category. Responsibilities include managing the full scope of the category and vendor portfolio, building and sustaining strategic relationships with key global manufacturers and suppliers, improving the end-to-end Macknmall customer experience, and helping to shape the evolution of how customers shop online for Machinery & Industrial Spare Parts category.
We are looking for a passionate customer and category advocate within Macknmall, with proven analytical capabilities and project management skills, strong attention to detail, the ability to effectively prioritize and multi-task, and a proven record of driving category growth. The ideal candidate will be a self-starter with a passion for retail, a high level of flexibility and commitment, and the ability to hire and develop a high-performing team.
Responsibilities
Customer Focus
- Evaluates products and services to continually drive quality of customer experience.
- Aggregates and escalates industry trends; ensure the team prioritizes customer obsession.
- Identifies opportunities to differentiate our customer experience from the competition.
Strategy
- Develops and implements action plans based on deep-dive analysis of product line metrics.
- Provides recommendation on business opportunities and long-term strategy for multiple sub-categories.
Vendor Management
- Expands current vendor selection and secures new brand selection.
- Focuses on strategic holdout or challenging vendors to increase selection.
- Drives strategic negotiations to deliver top- and bottom-line category growth.
- Builds long-term relationships by creating value, opportunities for growth, customer acquisition, and brand-building for multiple vendors.
- Increases vendor participation through deep knowledge of program opportunities.
In-Stock Management
- Manage inventory availability and inventory health including improved in-stock, inventory planning, vendor operational improvement (efficiency, fill rates, lead times), systematic forecasting, efficiency improvement with vendors and within the fulfillment centers.
- Drive tools and process improvements that affect purchasing and vendor management workflows.
Business Operations
- Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories.
- Owns the Retail P&L for multiple subcategories; develops plans that drive revenue and margin improvement for the business.
- Audits all elements of multiple subcategory businesses.
- Identifies areas that need vendor attention and directs the team to address issues; acts as an escalation point, helping team and vendor(s) resolve conflicts.
- Creates long-term category solutions that automate or simplify category processes.
- Works with internal technical, cross-category, and tech teams to drive multi-system process changes.
Team Development
- Holds team accountable for achieving business goals.
- Sets and articulates expectations around leadership behavior for the team; models behavior that exemplifies the leadership principles.
- Effectively coaches and gives feedback to direct reports to help develop talent and support career development.
- Implements Macknmall’s best recruiting practices and continuously raises the bar for hiring.
Job Requirements
Basic Qualifications
- Bachelor's degree
- 4+ years of relevant senior level experience in Consumer Machinery & Industrial Spare Parts retail, operations, and/or business management/consulting with a proven history of delivering results.
- 1+ years experience in negotiations and vendor management.
- 1+ years experience in supply chain/stock management.