Vendor Manager (Machinery & Industrial Spare Parts)

We are looking for an experienced and entrepreneurial Manager, Vendor Management to help create a best-in-class experience for the Machinery & Industrial Spare Parts category. Responsibilities include managing the full scope of the category and vendor portfolio, building and sustaining strategic relationships with key global manufacturers and suppliers, improving the end-to-end Macknmall customer experience, and helping to shape the evolution of how customers shop online for Machinery & Industrial Spare Parts category.

We are looking for a passionate customer and category advocate within Macknmall, with proven analytical capabilities and project management skills, strong attention to detail, the ability to effectively prioritize and multi-task, and a proven record of driving category growth. The ideal candidate will be a self-starter with a passion for retail, a high level of flexibility and commitment, and the ability to hire and develop a high-performing team.

Responsibilities

Customer Focus

• Evaluates products and services to continually drive quality of customer experience.
• Aggregates and escalates industry trends; ensure the team prioritizes customer obsession.
• Identifies opportunities to differentiate our customer experience from the competition.

Strategy

• Develops and implements action plans based on deep-dive analysis of product line metrics.
• Provides recommendation on business opportunities and long-term strategy for multiple sub-categories.

Vendor Management

• Expands current vendor selection and secures new brand selection.
• Focuses on strategic holdout or challenging vendors to increase selection.
• Drives strategic negotiations to deliver top- and bottom-line category growth.
• Builds long-term relationships by creating value, opportunities for growth, customer acquisition, and brand-building for multiple vendors.
• Increases vendor participation through deep knowledge of program opportunities.

In-Stock Management

• Manage inventory availability and inventory health including improved in-stock, inventory planning, vendor operational improvement (efficiency, fill rates, lead times), systematic forecasting, efficiency improvement with vendors and within the fulfillment centers.
• Drive tools and process improvements that affect purchasing and vendor management workflows.

Business Operations

• Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories.
• Owns the Retail P&L for multiple subcategories; develops plans that drive revenue and margin improvement for the business.
• Audits all elements of multiple subcategory businesses.
• Identifies areas that need vendor attention and directs the team to address issues; acts as an escalation point, helping team and vendor(s) resolve conflicts.
• Creates long-term category solutions that automate or simplify category processes.
• Works with internal technical, cross-category, and tech teams to drive multi-system process changes.

Team Development

• Holds team accountable for achieving business goals.
• Sets and articulates expectations around leadership behavior for the team; models behavior that exemplifies the leadership principles.
• Effectively coaches and gives feedback to direct reports to help develop talent and support career development.
• Implements Macknmall’s best recruiting practices and continuously raises the bar for hiring.