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Job Description
- Sets up, maintains, and troubleshoots telephony systems, including network resources and applications to support those systems.
- Performs preventive maintenance on telephony software applications and hardware, as well as repairs to telephony system/environment problems.
- Analyzes telephony system faults, troubleshoots and runs diagnostic tests on related applications and hardware to detect and resolve problems.
- Reviews and prepares telephony documentation for systems and software.
- Interfaces with vendors for telephony-related trouble calls.
- Maintains prompt and regular attendance to customer site.
- Provide support in the detection, diagnosis, and resolution of incidents or events.
- Provide written recommendations on engineering solutions, complex trouble resolutions, test plans, test results, and implementation plans.
- Provide weekly and monthly status reports Identify,track,andtestnewanddeployedsoftwarebaselines,patches,and upgrades
- Administers telephony systems/environment solutions for multiple projects with varying schedules.
- This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.
Job Requirements
- BSc. degree in Computer/Communications Engineering.
- 1-3 years of experience with networking technologies related to telephony systems and switching technologies.
- Solid understanding of telecommunications theory and voice communications
- CCNA-Voice or CCNP-Voice preferred.
- Hands on experience with installing, upgrading, and maintaining Cisco Routers, particularly Cisco Voice Gateways and Cisco Unified Communications products.
- Solid understanding of backup and disaster recovery technologies and methodologies,inrelation to telephony environments.
- Windows, VMWare and SAN experience preferred.
- Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff.
- Demonstrates ability to handle multiple projects and assignments.
- Detail oriented individual capable of working both independently and within a team.
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