Export/Import Operations Specialist

General Description:

• The Operations Specialist is responsible for processing shipments and all related activities for an assigned base of accounts.
• The individual will have contact with customers, carriers and potential customers on a daily basis.
• He/she must be proactive in providing quality customer service and have the ability to handle pressure and responsibility in a fast pace environment, in a timely and affective manner.
• The successful candidate must have good customer service skill and handle dual task. Being proactive in providing quality customer service is a must.

Essential Job Functions:

• Prepare documentation, dock receipts, bills of lading, export declarations.
• File SED's (Shippers Export Declarations)
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet customer's requirement for the movement of freight.