Customer Support/Call Center Agent

Confidential Company - Cairo

141
Applicants for
3 open positions
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
3 open positions
About the Job
  • Attracts potential customers, users by answering product and service questions; suggesting information about other products and services over emails, phone calls or through social media accounts.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed.
Job Requirements
  • Computer Skills.
  • Internet Skills.
  • Familiar with social media accounts and replying to customers through different platforms.
  • Can handle customers inquiries over phone calls.
  • Can handle customers inquiries over ticketing system is a plus.
  • Having an experience in mobile applications is a plus.
  • Have experience in ticketing system is a plus.
  • Basic knowledge of English is a plus.