- Experience Needed:
- More than 10 years
- Career Level:
- Job Type:
- Full Time
About the Job
- Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information
- Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
- Ensures that all completed repairs have gone through quality control and/or a road test
- Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.
- Managerial positions are required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction.
- Providing training on administrative policies and procedures and monthly safety meetings for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the manufacturers
- Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
More than 10 years
Not Specified at least
Automotive Consumer Electronics Warehousing
Minimum Qualifications and Knowledge: Mechanical engineering degree preferred Automotive ,
Minimum Experience: Min 10 Years’ experience include 3 years as manager + , Pervious automotive dealership + experience in mobility vehicles is prefered
- High Technicality
- A team leader who is focused on providing exemplary customer service
- Ability to engage and motivate the team to achieve key goals
- Strong organizational skills and detail oriented
- Excellent communication skills; both written and verbal
- Ability to multi-task in a fast paced work environment
- Financial skills.
About this Company
Being in the Egyptian market for over 10 years, Matgr started its business in the electric golf cars industry by being the sole agent of e-Car, and across the years we expanded our product line to include All Terrain Vehicles (ATVs) and Quads, Electric Scooters, Gas Scooters,...
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