Service Operation Manager

MATGR For Engineering And Trading - Obour City, Cairo

Applicants for
1 open position
Experience Needed:
More than 10 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Ensures that all completed repairs have gone through quality control and/or a road test
  • Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.
  • Managerial positions are required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction.
  • Providing training on administrative policies and procedures and monthly safety meetings for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the manufacturers
  • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
  • Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
Job Requirements

Minimum Qualifications and Knowledge: Mechanical engineering degree preferred Automotive ,

Minimum Experience: Min 10 Years’ experience include 3 years as manager + , Pervious automotive dealership + experience in mobility vehicles is prefered

Job-Specific Skills:

  • High Technicality
  • A team leader who is focused on providing exemplary customer service
  • Ability to engage and motivate the team to achieve key goals
  • Strong organizational skills and detail oriented
  • Excellent communication skills; both written and verbal
  • Ability to multi-task in a fast paced work environment
  • Financial skills.
About this Company

Being in the Egyptian market for over 10 years, Matgr started its business in the electric golf cars industry by being the sole agent of e-Car, and across the years we expanded our product line to include All Terrain Vehicles (ATVs) and Quads, Electric Scooters, Gas Scooters,... (More)

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