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Italian Customer Service Representative / Alexandria

Sutherland
Alexandria, Egypt
Posted 5 years ago
88Applicants for20 open positions
  • 5Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Italian Speaking Customer Service Representatives are needed for Sutherland Company.

The purpose of this position is to:

  • Obtains client information by answering telephone calls;verifying information.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to appropriate resource

Job Requirements

Job Requirements:

  • Fluent or Very good level of Italian Language is a must
  • Very Good Command of English Language
  • Willing to re-locate to Alexandria
  • Call center experience is an advantage
  • University Graduate
  • Flexibility to work on rotational shifts basis (Morning, night and overnight)
  • Gender: M/F
  • Computer Literacy
  • Good communication, problem solving & interpersonal skills

Offered Package & Working Conditions:

  • Governmental social insurance
  • Private medical insurance
  • Transportation (Door to Door) for all night and over night shifts
  • Professional training under the supervision of certified trainers
  • 9 working hours including 1 hour break
  • 2 days off per week

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