IT Service Specialist - Help Desk

Job Responsibilities:

• Provide first‐line support to end‐users regarding computer hardware, software, network, and technical issues to ensure the computer systems efficiency
• Troubleshoot system and network issues to diagnose and solve the software/hardware errors
• Escalate unresolved queries and tickets to the next level of support to handle them properly
• Install and configure selected software and hardware products to update and improve the software and hardware systems
• Maintain printer queues by evaluating the overall printing process to improve the print service efficiency
• Resolve technical problems related to Local Area Networks (LAN) to ensure the network devices connectivity
• Recommend changes in software and hardware to improve computer capabilities
• Document and visualize the network diagram to update the network documentation to minimize the downtime