Call Center Agent - Inbound

Chloride - Mounib, Giza

106
Applicants for
2 open positions
99
Seen
31
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
2 open positions
About the Job
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments
Job Requirements
  • 0 to 1 year of experience in call center
  • Bachelor degree of any discipline
  • Good communication skills
  • Good computer skills
About this Company

Founded in 1981 and based on 100 years of experience from " Chloride" group of England, "Chloride Egypt "established a long history in the manufacture and development of premium grade automotive batteries.
With an annual capacity of two million automotive batteries. In... (More)

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