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IT Technical Support (Mohandseen & New Cairo)

M² Developments
New Cairo, Cairo
Posted 5 years ago
288Applicants for2 open positions
  • 225Viewed
  • 47In Consideration
  • 1Not Selected
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Job Details

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Job Description

Main Job Duties:

  • Responsible for providing internal department with hardware, software, end user technical support.
  • Answer questions or resolve computer problems for clients in person or via telephone.
  • Analyze equipment performance records to determine the need for repair or replacement.
  • Maintain an inventory of parts for emergency repairs.
  • Should apply weekly technical report contains (Fixed problems, pending problems, new plan for the next week) to the IT
  • Install and configure operating system on workstations and client side applications.
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Ensure printers are in good working order, cleaning paper jams and maintaining printers according to manufacturer recommendations.
  • -Ensure that printers are print queues are active and redundant print files are deleted from the queues.
  • Ensure that visiting suppliers (repair / upgrade /installation) are shown where the systems are located and must check that the system is working as expected before the supplier leaves.
  • Identify and escalate to the IT Director of potential system or environmental faults that could affect system availability.

Job Requirements

  • Bachelor Degree in Computer Science or relevant work experience,
  • Experience should minimum 2 years experiences supporting Operating systems, Printers and desktop/laptop PCs,
  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs,
  • Experience installing software, patches, updates on Desktops, Laptops, Servers,
  • Experience troubleshooting basic passive network & active network devises, software, printing problems.
  • Good command of English.

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