Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Main Job Duties:
- Responsible for providing internal department with hardware, software, end user technical support.
- Answer questions or resolve computer problems for clients in person or via telephone.
- Analyze equipment performance records to determine the need for repair or replacement.
- Maintain an inventory of parts for emergency repairs.
- Should apply weekly technical report contains (Fixed problems, pending problems, new plan for the next week) to the IT
- Install and configure operating system on workstations and client side applications.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Ensure printers are in good working order, cleaning paper jams and maintaining printers according to manufacturer recommendations.
- -Ensure that printers are print queues are active and redundant print files are deleted from the queues.
- Ensure that visiting suppliers (repair / upgrade /installation) are shown where the systems are located and must check that the system is working as expected before the supplier leaves.
- Identify and escalate to the IT Director of potential system or environmental faults that could affect system availability.
Job Requirements
- Bachelor Degree in Computer Science or relevant work experience,
- Experience should minimum 2 years experiences supporting Operating systems, Printers and desktop/laptop PCs,
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs,
- Experience installing software, patches, updates on Desktops, Laptops, Servers,
- Experience troubleshooting basic passive network & active network devises, software, printing problems.
- Good command of English.