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Job Description
Purpose of the job:
- Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment.
- Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.
Responsibilities:
- Basic troubleshooting, installation, maintenance, software upgrading and repair on designated equipment.
- Completing Preventative Maintenance on time & properly based on the check list belongs to each equipment model.
- Ordering spare parts and managing shorter downtime of repair & minimum repeated calls.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs, technical reports submission, and internal service records in a timely manner.
- Maintaining daily communications with customers directly Or via CS team to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Identifying and participating in sales opportunities such as new contracts, contract renewals and solution sales.
Job Requirements
- Bachelor’s degree, Electrical Engineering, Mechanical Engineering , or Mechatronics Engineering.
- +4 years in digital printing maintenance field preferably in Inkjet Printing Maintenance field.
- Networking & Software Experience is a must.
- Troubleshooting & technical diagnosis for printing equipment & solutions for both hardware & software problems is a must.
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
- Valid driving license.
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy way to understand manner.
- Ability to work in a fast-paced environment.
- Strong time management skills.
- Ability to adapt to changing circumstances.
- Decision-making, problem resolution and creative thinking skills
- Attention to detail.
- Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
- Ethical and trustworthy.
- The ability to lift and carry a toolbox that can weigh up to 20 kg.
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