IT Support Trainee

DHL Express Egypt - Cairo

Applicants for
1 open position
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Provide pro-active and responsive handling of end user incidents, problems or requests
  • Assist end users with the installation, configuration and ongoing functionality and usability of desktop hardware, authorized software and associated peripherals within established standards and guidelines
  • Deliver technical guidance or training to end users around organization’s standard (or otherwise authorized) hardware and software products and services
  • Recommend and implement product or systems upgrades in moving technology forward.
  • Conduct research and evaluation on desktop products in support of procurement and development efforts.
  • Evaluate and recommend products for purchase based on need and business requirements
  • Assist in the design, development, implementation, testing and/or modification of computing systems, Operating Systems and associated software
  • Create technical specifications and/or support documentation for support activity, desktop hardware and related products or services
  • Execute recovery and BCP requirements resulting from DR/BCP declarations
  • Responds to, tracks, documents/updates and closes per guidelines all end user incidents, problems and requests around IT related products and services
  • Interact and collaborate with other internal IT technical teams (e.g. NOC, Service Desk, WSA) or external vendors in resolution or restoration of service as necessary
  • Understand the IT Concept.
About this Company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 315,000 employees, we provide solutions for an almost infinite number of logistics needs.

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