Browse Jobs
For Employers
Post JobLog inGet Started

Subject Matter Expert (SME) - Call Center Industry

Maadi, Cairo
Posted 5 years ago
126Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Providing knowledge, resources and information to support agents
  • Address customers concerns accurately and timely.
  • Assist advisors with material request and account updates
  • Ensuring accuracy of the content.
  • Coaching and training agents on improving Customer Interaction and offering advisors guidance.
  • Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.
  • Rotational Shifts
  • Location: Maadi
  • Transportation provided
  • Medical and Social Insurance

Job Requirements

  • Graduates Only.
  • From 2-4 Years of experience in Customer Service and Sales.
  • Languages: Arabic (Mother tongue) & Intermediate Command of the English Language.
  • Proficient Microsoft office knowledge.
  • Ability to work on National Holidays.
  • Rotational Shifts.

Preferred Skills:

  • Clear Communicator.
  • High Customer Service Standards.
  • Strong Organizational Skills
  • Excellent Negotiation Skills.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportSubject Matter Expert (SME) - Call Cente...