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Job Description
- Receive level two reported issues from customer support.
- Analyze issues to root cause and simulate the same at GET.
- Investigate issues at customer side.
- Follow up with the development team to receive a fix for the issue.
- Install fixes at the client side.
- Maintain client confidence and satisfaction by fixing issues faced at his side.
- Follow Up level two reported issues from receiving to closure within the approved SLA.
- Maintain and update customer database with the Software version, software configuration and environment installed at customer side.
- Update Knowledgebase.
- Report Issues Statistics.
Job Requirements
- English and Arabic proficiency
- Structured query language (SQL)
- Oracle / MS SQL knowledge
- IIS knowledge
- Good Knowledge of Windows operating system
- Linux and Apache server knowledge is preferred
- Programming capabilities with .NET or other languages is preferred.