IT Help Desk Engineer

Arabian Advanced Systems - New Cairo, Cairo

174
Applicants for
1 open position
173
Seen
18
Shortlisted
152
Rejected
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job
  • Installing and configuring computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Replacing parts as required.
  • Providing support, including procedural documentation and relevant reports.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Supporting the roll-out of new applications.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to call-outs.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritizing and managing many open cases at one time.
  • Rapidly establishing a good working relationship with external parties and other professionals.
  • Testing and evaluating new technology.
  • Conducting electrical safety checks on computer equipment.
Job Requirements
  • BSc in IT, Computer Science Major or equivalent
  • Good in English Language Speaking, Writing and listening
About this Company

Arabian Advanced Systems (Now: Naseej) is the leading knowledge solutions provider in the Arab World serving the region’s top Academic, research, cultural, and government organizations and corporations for the past 23 years; delivering world-class solutions and services that... (More)

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