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Customer Support Specialist

almentor.net
Nasr City, Cairo
Posted 5 years ago
49Applicants for1 open position
  • 39Viewed
  • 10In Consideration
  • 32Not Selected
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Job Details

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Job Description

job Description

  • Handle platform customers questions, inquiries and issues with the highest level of professionalism
  • Use different issue management systems to communicate externally with users and internally with almentor.net teams
  • Interact with end-users and stakeholders to resolve user issues and identify customers trends to Technology and Marketing teams
  • Generate all KPIs related to customer support functions
  • Collect, record, and analyze data from a variety of sources to construct meaningful statistics to inform and guide product and marketing teams
  • Maintain and update product FAQ pages to inform customers about service
  • Develop infographics to improve customer experience and to inform users about capabilities/limitations and feature updates/changes
  • Participate in the execution of online marketing campaigns
  • Identify opportunities to turn dissatisfied customers into company promoters

Job Requirements

Requirements

  • Bachelor Degree
  • High competency in issue tracking and customer experience software
  • Excellent knowledge of Microsoft Office applications
  • Fluent in Arabic and English
  • At least 45 WPM typing speed for English and Arabic
  • Be willing and able to learn about unfamiliar software and systems
  • Preferably a work history in digital learning and B2C platforms
  • Excellent interpersonal and communication skills / remote and face to face
  • Keen to consistently deliver an exceptional customer experience
  • Ability to generate insights about customer experience based on statistical analysis / recommend actions with different stakeholders

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