Customer Relations Specialist
Mamiba -
6th of October, GizaPosted 6 years ago73Applicants for3 open positions
- 60Viewed
- 11In Consideration
- 49Not Selected
Job Details
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Job Description
- Oversee all daily activities for assigned customers.
- Expand and build strong, long-term relationships with primary contacts, key stakeholders and Senior Managers within each assigned customer.
- Anticipate, develop, and propose creative solutions to satisfy the objectives and challenges of assigned customers.
- Identify and resolve situations within assigned customers that could lead to attrition or inhibit growth. And provide constructive feedback to management.
- Assist with and participate in customer account reviews.
- Conduct detailed customer surveys to uncover needs or issues.
- Maintain and update documents related to customer accounts and business reports.
- Develop new business opportunities in every customer communication.
- Coordinate calls, meetings and communications between management and customers.
- Validate and qualify new customers before referring to the appropriate sales manager.
- Assist in developing sales and marketing initiatives.
- Assist technical and marketing teams in developing marketing materials and proposals.
- Generate customer reports on periodic basis.
- Complete assigned monthly goals.
Job Requirements
- Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels.
- Proactive mindset, ability to think strategically, identify and capitalize on opportunities.
- Must possess strong organizational and analytical skills.
- Microsoft PowerPoint, Excel, and Word skills required.
- Strong ability to multi-task and be focused, detail-oriented, self-motivated.
- Ability to work well in a team environment.
- Ability to develop and advance into a role with increased responsibility.
- Fluent English Command (other language skills is a plus).
- Experience: 3-5 years in customer service.
- Excellent communication & problem solving Skills.
- Handling Customer Problems and complains.
- Fluent command of written and spoken English (other language skills is a Prferable).
