Customer Service Agent
Mamiba -
6th of October, GizaPosted 6 years ago104Applicants for2 open positions
- 104Viewed
- 19In Consideration
- 43Not Selected
Job Details
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Job Description
- Oversee all daily activities for assigned customers.
- Expand and build strong, long-term relationships with primary contacts, key stakeholders and Senior Managers within each assigned customer.
- Anticipate, develop, and propose creative solutions to satisfy the objectives and challenges of assigned customers.
- Identify and resolve situations within assigned customers that could lead to attrition or inhibit growth. And provide constructive feedback to management.
- Assist with and participate in customer account reviews.
- Conduct detailed customer surveys to uncover needs or issues.
- Maintain and update documents related to customer accounts and business reports
- Develop new business opportunities in every customer communication.
- Coordinate calls, meetings and communications between management and customers.
- Validate and qualify new customers before referring to the appropriate sales manager.
- Assist in developing sales and marketing initiatives.
- Assist technical and marketing teams in developing marketing materials and proposals.
- Generate customer reports on periodic basis.
- Complete assigned monthly goals
Job Requirements
Job Requirements:
- Graduates only ( Fresh graduates are most welcome to apply)
- 0-1 year of experience
- Very Good in English (Is Required)
- Excellent communication & problem solving Skills
- Hard worker & can work under pressure well
