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Job Description
Reports to: Vice President for Student Life
Purpose: The Student Life Operations Manager (OM) is responsible for developing and monitoring a quality management system for all the offices in the student life area. The OM works closely with the Vice President on projects and strategic initiatives and is responsible for managing and reporting on all the data and information in the student life area.
Principal Accountabilities:
- Projects and Initiatives
- Initiates projects and develops implementation strategies for the student life area
- Designs and automates key processes and researches new technologies and alternative methods of efficiency to improve operations and effectiveness in the student life area
- Investigates and provides data and information to help resolve complaints or problems
- Liaise with all offices, staff, faculty, and students in the University as needed
- Perform other related duties and responsibilities as assigned by the Vice President
- Data Management and Information Flow
- Manages communication with all the directors in the student life area to collect data and information on all key operations on a monthly basis
- Develop and maintains databases to manage all the data and information
- Analyze the data and information and produces monthly reports on the operations of the student life area
- Support the Vice President in setting and monitoring KPIs on student success, student participation, well-being and development objectives
- Present reports and findings on the student life area
- Quality Management System
- In collaboration, with the Dean of Students and directors in the student life area, evaluates operational processes to continuously improve planning, decision making, and resource allocation
- Develop a policies and procedures manual that includes all operational policies and procedures and quality system documents
- Develop and manage an internal management audit/review process for all the systems and processes in the SL area to assess the effectiveness of all operations
- Lead a team from the different offices in the student life area to implement the internal management review process
- Identify corrective actions needed and follow up on their implementation
Job Requirements
Requirements:
Minimum education requirement:
- Bachelor degree required in IT, Engineering or Business Administration
- Master degree in a relevant field is an asset
Experience: Minimum of 15 years of experience in a relevant field
Skills:
- Strong project management skills
- Strong technical skills in business process analysis and design, policy management and process performance management
- Excellent time management and organization skills
- Demonstrated ability to communicate professionally and effectively with a diversified constituency
- Driven to achieve results
- Strong action planning and prioritization skills
- Knowledge of IT systems in the workplace
- Ability to collect and analyze data
- Excellent presentation skills and ability to present ideas and results to different stakeholders including staff and senior management
- Demonstrated ability to take initiatives, work independently and take the lead when needed
- Excellent problem solving skills and quick reactions to meet challenges
