Customer Support Specialist

Zaytona - Maadi, Cairo

109
Applicants for
1 open position
68
Seen
20
Shortlisted
24
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time Work From Home
Salary:
1,750 to 2,500 EGP per month
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Manage large amounts of incoming and confirmation calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Responsible for handling the returns, exchange with the customer and Courier Companies.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Represent the company in events and conferences.
Job Requirements
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
About this Company

زيتونة هي سوق اونلاين لكل ما تحتجه البنت او المرأة من اول الملابس حتي الاكسسوارات و هدفنا اننا نقدم تصميمات مختلفة و خامات جديدة تساعد البنت انها تكون مميزة في ستايل لبسها .

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