Social Media Specialist

We are looking for a driven Social Media Specialist to attract and interact with targeted networks users.

Job Description:

• Building and executing social media strategy through competitive and audience research.
• Setting up and optimizing company pages within each social media platform.
• View and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
• Manage the banned user process, and track and remove previously banned users.
• Maintain the Moderation Guidelines and ensure they are up to date.
• Service Community Admin accounts, processing emails, and complaints escalating when necessary.
• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
• Produce reports on relevant moderation statistics, issues and outcomes.
• Regularly feedback insights gained from community moderation into the Social Media team.
• Monitor all industry and company information and news to anticipate potential issues.
• Collaborate with other departments (customer relations, sales, care… etc) to manage reputation, identify key players and coordinate actions.
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
• Create editorial calendars and syndication schedules.
• Moderate all user-generated content in line with the moderation policy for each community.
• Generate, edit, publish and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take action.