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Job Description
- To provide support to faculty, staff and students at University of Canada in Egypt and ensure the development
- Installation and management of academic software, classroom technologies, and e-learning programs in order to meet university’s objective.
Job Requirements
- Knowledge of Helpdesk procedures.
- Knowledge of ITIL is preferred.
- Good understanding of desktop and network applications and systems (MS-Office, Email, Internet technologies, etc.) and computing and telecommunication equipment and concepts.
- Knowledge of computer and network systems troubleshooting.
- Knowledge of classroom and e-learning technology (including data projectors, control panels, smart screens etc.).
- Logical and systematic problem-solving ability.
- Customer service skills.
- Communication skills.
- Maintain confidentiality of information.