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Job Description
- Coach and support employees on day to day concerns, career matters, and any arising conflict within their team; handle their grievances in compliance with the Company policy and Local Labor Law
- Perform field visits to keep an open communication channel with shop employees and management
- Support employees and managers during performance review and maintain the appraisal system
- Conduct assessment programs to identify potential employees for promotion and classify gaps on skill set
- Develop personal development plans in line with the employee performance appraisal and assessment results in order to improve performance; advise the Training & Development department accordingly and ensure proper monitoring and follow up
- Implement and maintain the Disciplinary action Matrix in line with applicable policies and procedures & labor law, and handle disciplinary issues accordingly
- Conduct seasonal studies on different HR metrics such as company turnover, probationary success, disciplinary actions, promotional rates and employee satisfaction survey; generate and analyze related reports and suggest action plans accordingly
- Coach managers on conflict resolution, handling employee issues, motivating subordinates and building teams, in order to increase productivity and boost employee morale
- Conduct exit interviews and facilitate the exit process including coordination of final settlement, visa cancellation, etc..
Job Requirements
- Bachelor’s Degree in Psychology or Human Resources
- 2-3 years of experience in a related field
- Proficiency in MS Office
- Fluency in English
- Strong understanding of HR services and labour law
- Coaching certification is a plus
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