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Senior German Account Advisor

_VOIS Egypt
6th of October, Giza
Posted 5 years ago
36Applicants for15 open positions
  • 28Viewed
  • 3In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Job Description

Be part of the team that works on delivering the best Customer Experience to Vodafone Customers in Germany! Get global exposure and learn what from the best as an International Call Center Agent. We promise you what’s more than just a job and a variety of competitive benefits that no other place has to offer.

  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Be proactive in regards to the improvement of processes and procedures.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Attendance and punctuality.
  • Maintain professional work relationships with colleagues, supervisor and manager.

Job Requirements

Technical Skills:

  • Fluent German C1/C2 spoken.
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Proficiency in using MS Office application (PC skills will be tested)

Personal Skills:

  • Flexibility
  • Customer service oriented
  • Discipline & strict compliance with policies & procedures
  • Ability to learn, seek knowledge and self development
  • Teamwork spirit

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