Browse Jobs
For Employers
Post JobLog inGet Started

Help Desk & Technical Support Agent

Medicare
Garden City, Cairo
Posted 5 years ago
158Applicants for1 open position
  • 142Viewed
  • 0In Consideration
  • 72Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Receive all users’ problems / inquires through phone, email, faxes.. Etc, and gather all info related to the problems. Register & route ticket problems into its appropriate channels and attempt to solve quick and straightforward incidents and escalate longer or more complex incidents to the higher level of support
  • Follow up user claims & problems. - Notify user with the fix progress from time to time as long as call is still opened - Get user feedback once ticket is closed. - generate & submit reports as instructed
  • Ensure that all plans and controls of the IT head of the department are operative and that all programs undergo
  • Log / monitor the progress of schedule tasks activities such as backup plan, virus cleaning, operating system maintenance plans, operating system updates
  • Analyze log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes, announce users from system failures and implements solutions; communicates with manager regarding unresolved problems. And proactively provide recommendation for improvements
  • Identify / analyze basic business needs that are related to ERP system so as to design and generate repots to fulfill and enhance business workflow
  • Identify, troubleshoot and resolve hardware-, software- and network-related problems encountered by end-users of LAN & WAN network in accordance with PC & network technician. Provide basic support for computer systems, desktops & peripherals. This includes installing, diagnosing, repairing, maintaining & upgrading all hardware & equipment in accordance with PC & network technician
  • Trains end-users on the use and features of the various operating systems and ERP applications on the various platforms.

Job Requirements

  • Two to four years of practical experience in providing Level one of technical desktop and network support for a none technical users
  • Deep knowledge of Windows Operating System, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN , PCs & servers hardware with specialized experience in help desks operations in a multi-server environment
  • Ability to analyst data and generate business repots
  • Working knowledge of fundamental operation of ERP Applications.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportHelp Desk & Technical Support Agent